Do you believe that in five years every second transaction in e-commerce will be settled on blockchain? No? Well, that’s what people thought of plastic credit cards versus cash a few decades ago when it came to traditional stores.
There is no doubt that Web3 will drastically transform the way e-commerce operates. Using cryptocurrency payments in e-commerce stores will become just as common as accepting PayPal, Klarna, Visa or Mastercard. Stores that don’t adapt their e-commerce platforms to accept cryptocurrencies will soon find themselves out of business.
How Web3 has changed the e-commerce landscape
Thanks to the converging forces of Web3 — blockchain, decentralized finance (DeFi), AI and machine learning — new, smart algorithms can analyze and adapt to provide user-centric experiences. In addition, Web3 will be much more inclusive than previous versions of the Web. The decentralized nature of Web3 creates the perfect platform for the fast and transparent flow of information that’s not subject to censorship by a central authority.
In addition, Web3 eliminates intermediaries like Facebook that take a cut of users’ cash (and personal data) when they buy something online. At the same time, all the details of our transactions are public — for better or worse. Enhancing the security and convenience of online transactions will increase the volume of e-commerce transactions and encourage businesses to adopt crypto payments.
Discover the future of secure transactions with contactless payments. Explore their convenience and learn how they’re reshaping the world of financial transactions
There has been an abrupt change in the manner in which business is transacted. One of the most notable developments in recent years has been the rise of contactless payments. These convenient and secure payment methods are poised to redefine the future of financial transactions. In this blog, you will learn about the world of contactless payments, exploring why they are becoming increasingly popular and how they are poised to shape the future of secure transactions.
The Rise of Contactless Payments: A Statistical Perspective
To understand the significance of contactless payments, it’s essential to examine the data and statistics that support their growing prominence. Leading publishers and research institutions have been tracking the adoption and impact of contactless payments, and their findings are quite compelling.
Global Growth: According to Statista, the global transaction value of contactless payments is projected to reach a staggering $9.46 trillion by 2023, reflecting a continuous upward trend in adoption. This tremendous growth indicates that consumers and businesses alike are recognizing the advantages of contactless transactions.
Consumer Preference: A survey conducted by Deloitte found consumers prefer to use contactless payment methods over traditional cash or card transactions. This shift in preference is indicative of the convenience and ease of use that contactless payments offer.
Increased Acceptance: Retailers and businesses are also embracing contactless technology. In the United States, for instance, the number of merchants accepting contactless payments is on the rise, with more than 58% of retailers already offering this payment option, as reported by the National Retail Federation.
Security Advancements: Security is a top concern when it comes to financial transactions. Fortunately, contactless payments have demonstrated impressive security features.
The UPI Revolution
In the realm of digital payments, the UPI revolution in India has been nothing short of transformative. The UPI is a real-time payment system that facilitates interbank transactions, allowing users to transfer money between different bank accounts using a mobile phone. The impact of UPI on secure transactions in India is backed by compelling data:
Exponential Growth: Since its launch in 2016, the UPI system in India has witnessed exponential growth. According to NPCI, the number of transactions on upi went up from 9.9 billion in July 2023 to 10.5 billion in August. In August, UPI cleared funds worth Rs 15.7 lakh crore, which was a little more than the Rs 15.3 lakh crore it did in July.
Financial Inclusion: The UPI has played a crucial role in bringing millions of unbanked and underbanked individuals into the formal financial system. Its user-friendly interface and accessibility through smartphones have made it a game-changer in India’s quest for financial inclusion.
Enhanced Security: UPI transactions are underpinned by robust security features, including two-factor authentication and the use of unique virtual payment addresses (VPAs) instead of sharing sensitive bank account details. This has significantly reduced fraud and enhanced the overall security of digital payments.
Innovative Use Cases: The UPI has paved the way for a wide range of innovative use cases, from peer-to-peer money transfers to in-app payments, bill payments, and e-commerce transactions. This versatility has made it an indispensable part of the Indian digital ecosystem.
The Advantages of Contactless Payments and UPI
Now that we have explored the statistical evidence of their growth, let’s delve deeper into the advantages that both contactless payments and the UPI system offer, collectively shaping the future of secure transactions.
Enhanced Security: Contactless payments and UPI transactions share a commitment to security. They both utilize advanced encryption, tokenization, and two-factor authentication to protect sensitive financial information, making them highly secure options for users.
Convenience: Both contactless payments and the UPI system prioritize convenience. With a simple tap, wave, or a few taps on a smartphone, users can complete transactions swiftly. This speed is especially advantageous in scenarios like public transportation, where efficiency is paramount.
Reduced Contact: As the ongoing COVID-19 pandemic has highlighted, reducing physical contact in everyday activities is crucial. Both contactless payments and UPI transactions enable users to make purchases and transfers without touching shared surfaces, minimizing the risk of viral transmission.
Global Acceptance (Contactless): Whether you’re traveling internationally or shopping locally, contactless payments are widely accepted. This global reach enhances their appeal for individuals who frequently cross borders.
Financial Inclusion (UPI): The UPI system has played a pivotal role in bringing financial services to remote and underserved areas in India, thereby promoting financial inclusion and economic growth.
The Contactless Payment Ecosystem
To appreciate the future potential of contactless payments, it’s essential to understand the ecosystem that supports them. This ecosystem comprises various stakeholders, each contributing to the growth and security of contactless transactions.
Payment Service Providers (PSPs): Companies like PayPal, Square, and Stripe facilitate contactless payments for businesses. They offer a range of services, including payment processing, security, and analytics.
Financial Institutions: Banks and credit card companies play a crucial role in enabling contactless payments by issuing cards equipped with contactless technology. They also manage the back-end infrastructure for secure transactions.
Merchants and Retailers: Businesses of all sizes are adopting contactless payment terminals to accommodate customer preferences. They benefit from faster transaction processing and increased customer satisfaction.
Technology Providers: Companies like Apple, Google, and Samsung develop mobile wallets and applications that allow users to make contactless payments using their smartphones or wearables.
Regulatory Bodies: Government agencies and regulatory bodies ensure that contactless payment methods adhere to security and privacy standards.
Challenges and Considerations
While contactless payments offer numerous benefits, there are still some challenges and considerations to address as they continue to evolve:
Security Concerns: Although contactless payments are generally secure, they are not entirely immune to fraud. As technology advances, cybercriminals too get advanced with it. Continual vigilance and improvements in security measures are essential.
Accessibility: Not all individuals have access to smartphones or contactless cards, which can create disparities in payment options. Ensuring that a variety of payment methods remain available is crucial.
Privacy: The collection of transaction data can raise privacy concerns. To maintain convenience and privacy at the same time is a big challenge.
Infrastructure: Developing countries and rural areas may lack the necessary infrastructure to support widespread contactless payments. Expanding access requires investment in technology and education.
Contactless payments have rapidly emerged as the future of secure transactions, driven by their undeniable advantages. Their growth is set to continue, transforming the way we conduct financial transactions and interact with businesses. As technology advances and security measures become even more robust, contactless payments will play an increasingly pivotal role in the global economy. It is evident that the future of secure transactions lies in the tap or wave of a contactless device, making payments more convenient, efficient, and secure for all. So, connect with us to stay updated on more such content on developments in the tech world.
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Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey.
Technology doesn’t stand still, and neither do corporate law departments these days. The COVID-19 outbreak has presented several key challenges to corporate attorneys, not least of which being the way they deal with some of the tools and solutions that have become integral to their work.
As legal departments attempt to come out the other side of the pandemic, they could be reevaluating their relationships with key tech providers, spending on tools that can buy them more independence from expensive outside counsel and favoring tools that are ready to use straight out of the box. Meanwhile, systems like records management likely won’t see any updates—even if they are in desperate need of one.
When making capex decisions, marketers should take into account both current and projected returns.
Capital expenditure (Capex) investments are a critical component of a company’s growth and sustainability. However, ensuring a high return on investment (ROI) from these expenditures requires careful planning, execution, and management.
What is ROI?
Return on investment (ROI) is a formula to measure profit numbers against the investment. The formula of RoI and Capex isROI = Net income / Cost of investment x 100.
The ROI metric is essential for understanding the number of investments and earned returns. Such returns are calculated to know whether capital expenditure was worth it or not, and as a result, it helps decision makers to decide on future courses of action with better anticipation.
What is CapEx?
Companies make capital expenditures (CapEx) to invest in long-term assets, such as office buildings, technology, equipment, production machinery, etc., and many more. Businesses must be vigilant before making such decisions for better outcomes in the long run.
Maximize your ROI by focusing on Components:
1) Thoroughly Evaluate Investment Opportunities:
Research is the key; before committing to any capital expenditure, marketers must conduct a comprehensive cost-benefit analysis of investing portfolios or areas. Identify potential risks, assess the long-term impact, and prioritize projects with the highest ROI potential.
2) Invest in Modern Technology
Business entities can use cutting-edge technology and equipment that can improve productivity, reduce operational costs, and enhance product quality. You must ensure investments align with industry trends and future-proof your business.
3) Prioritize Maintenance and Asset Management
Periodic maintenance and efficient asset management can help your business to increase the lifespan of your capital investments. You must implement preventive maintenance programs to minimize downtime and repair costs.
4) Optimize Energy Efficiency
Installation of energy-efficient equipment and processes not only reduces operational expenses but also contributes to a greener image, attracting environmentally-conscious consumers and investors toward your business.
5) Employee Training and Development
Invest in employee training to maximize the potential of your workforce. As a leading organization, you must focus on upskilling and reskilling of employees because skilled employees are more productive, contribute to innovation, and drive higher ROI.
6) Implement Data-Driven Decision Making
Decision-makers can utilize data analytics before making of any capital investment decisions. Such data-driven decision-making practices can give you better insights, which can help your business to identify trends, mitigate risks, and optimize resource allocation.
7) Effective Project Management
Businesses must employ efficient project management methodologies to ensure that capital projects are completed on time and within budget. Overruns can severely impact ROI.
8) Explore Tax Incentives and Grants
Adhering to tax liabilities is crucial, but business owners must research local, state, and federal incentives, tax credits, and grants that can offset the costs of their capital expenditures. So that you can utilize these resources can significantly improve ROI.
9) Diversify Your Portfolio
Businesses must not invest their capital into one project. They should diversify capex in multiple projects, reduce the risk possibilities, and can lead to more stable returns. Consider a mix of short-term and long-term investments.
10) Regularly Monitor and Adjust
As a marketers, you must continuously assess the performance of your capital investments. If a project needs to meet its ROI expectations, be prepared to make adjustments or pivot to a more profitable venture.
Post-pandemic organization are worrying about natural and artificial challenges. Capex requires meaningful research to maximize ROI on investments. Businesses must opt for a strategic approach encompassing careful evaluation, efficient resource allocation, and ongoing monitoring.
By following the above practices while creating capex strategies, it will be useful for quality decision-making, minimizing risks, and ultimately achieving higher returns on your capital investments. Remember that the secret to success is flexibility and a resolve to maximize your investments over the long term.
Although the relationship between in-house counsel and software developers may appear tricky, creating a collaborative, constructive relationship between them is entirely possible.
If attorneys are unaware of how software developers are using open-source software (OSS) at their company, they may be leaving the organization open to legal, reputational, and transaction-related risk.
However, if the legal department imposes rules governing the use of open-source that are viewed as onerous or arbitrary, software developers may not adhere to them, creating risk for the organization.
Download this paper to learn:
Initial open-source best practices
How to persuade software developers to prioritize OSS compliance
What an effective workflow between developers and attorneys looks like
How to handle developer requests to contribute to OSS projects outside of the company
How all of these strategies can help build general OSS compliance in your organization
Advancements in AI can deliver a superior customer experience from self-service to agent-assisted interactions.
The latest whitepaper from ContactBabel: “Putting AI and Automation to Work in Contact Center Operations,” highlights specific areas of AI to help reduce customer churn, maximize efficiency, and turn customers into lifelong brand advocates.
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Customers don’t follow just one path on their journey with your brand. Often, their path is full of twists and turns, alternate routes, detours, and divergences. This mini-guide goes over the systems and tools your organization can put in place to map digital customer journeys, which enables digital and customer experience leaders to view and critically analyze each touchpoint a customer passes through. From there, digital experience mapping reveals many opportunities to improve future experiences.
This mini-guide is designed to help your brand’s leadership:
Acutely understand a customer’s point of view
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Map digital customer journeys to boost CX and gain customer loyalty
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