Exclusive Content:

New digital payment platform in restaurants

At a time when electronic payment alternatives are multiplying,...

Four Ways Integrated Payables Can Improve Efficiency and Enhance Cash Flow for Your Business

In today’s competitive business environment, it’s more important than...

Fintech’s Funk Smells Like Teen Spirit

If you were between 14 and 21 years old...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.

Digital channels are becoming customers’ preferred interaction points, a trend has that only accelerated with the pandemic. In 2020, according to Forrester Research, U.S. companies saw “enormous increases in self-service and digital interactions,” with a significant percentage of adults using self-service to pay bills, bank, order groceries, and order take-out food for the first time. First-timers or not, these customers expect an effortless experience that helps them resolve problems, find answers, or take action as quickly as possible. Their search for satisfaction now starts with self-service.

According to Gartner Inc. it’s long past time for businesses to prioritize self-service. “Service organizations must rethink their overall service strategy to move toward a more self-service dominant approach.” Investing in self-service improvements will help drive first-contact resolution, enhance the overall customer experience, and improve customer satisfaction and loyalty.

Download Enlighten XO: Accelerating Digital Transformation Whitepaper

enlighten-xo-accelerating-digital-transformation

By submitting this form, you’re providing consent for FINTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter

Don't miss

Stop Playing Catch Up With Your Cash Flow

Stop playing catch up with your cash flow. We’ve all...

7 Reasons AR Is Important to the Office of the Controller

The Controller is no longer solely focused on making...

Accounts payable 2022: Big trends and predictions

The “big trends” in accounts payable and a series...

How to legally manage remote employees

Make sure you stay on top of what your...

Change the world. Sooner.

The Ultimate Guide to Sparkrock 365 for Nonprofit Organizations. If...

New digital payment platform in restaurants

At a time when electronic payment alternatives are multiplying, deGrazie arrives in Portugal, a fast transaction platform especially aimed at restaurants. According to information provided...

Four Ways Integrated Payables Can Improve Efficiency and Enhance Cash Flow for Your Business

In today’s competitive business environment, it’s more important than ever to focus on your core competency. Performing essential functions like accounts payables can bog...

Fintech’s Funk Smells Like Teen Spirit

If you were between 14 and 21 years old in 1991, you might remember the release of Nirvana’s Smells Like Teen Spirit, which debuted in...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.