Exclusive Content:

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

ThoughtLab Report For ServiceNow: Navigating Macro Uncertainty

ThoughtLab Report for ServiceNow: Navigating Macro Uncertainty.Get insights from...

Webinar: Applying XDR to broadband critical networks’ cybersecurity – CCW 23

The security posture of critical communication networks, which are...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and compliance to customer service, marketing, and more. 

Enlighten AI streamlines complaint management programs by identifying and classifying every interaction that contains a complaint and automating a closed-loop remediation and reporting process, Organizations can prevent future occurrences of complaints by uncovering product, process or skill-based issues that lead to dissatisfaction.

Automate Every Step in Your Complaint Management Program:

  • Identify: Consistently and accurately identify, classify, and report on complaint risk for every interaction.
  • Remediate: Automate remediation workflows by complaint type and track resolution.
  • Prevent: Reduce future complaints by diagnosing the root cause, prioritizing mitigation actions and tracking progress period.

Read Now

turn-complaints-into-customer-success-with-enlighten-ai

By submitting this form, you’re providing consent for FINTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter



Don't miss

Accounts payable automation benefits

Learn facts and best practices by leading analysts for...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in the midst of profound change. An ongoing global pandemic, extreme weather, economic and market challenges......

ThoughtLab Report For ServiceNow: Navigating Macro Uncertainty

ThoughtLab Report for ServiceNow: Navigating Macro Uncertainty.Get insights from a global survey conducted with 1,000 C-suite executives in the Asia Pacific region on: How their...

Webinar: Applying XDR to broadband critical networks’ cybersecurity – CCW 23

The security posture of critical communication networks, which are undergoing a relevant change moving from narrowband to broadband, keeps constantly changing. 4G and then...