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New digital payment platform in restaurants

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At a time when electronic payment alternatives are multiplying,...

Four Ways Integrated Payables Can Improve Efficiency and Enhance Cash Flow for Your Business

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Fintech’s Funk Smells Like Teen Spirit

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Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

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The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Finance

Turn Complaints into Business Opportunities with Enlighten AI

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Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
Finance

Enlighten XO: Accelerating Digital Transformation

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Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...
Finance

NEVA real-time process guidance for Financial Services

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Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...
Finance

Enlighten AI for Customer Satisfaction

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What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...
Accounts Payable / Accounts Receivable

SaaS Procurement Guide

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Do you feel like you’re spending too much on SaaS tools? You’re probably right. A lack of contract optimization is one of the biggest drivers...
Others

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

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In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...
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Extreme Digital Experience Makeover: Contact Center Edition

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Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search...
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