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Higher Education: a View from 2026

Between declining enrollment and shrinking budgets, colleges and universities face more pressure than ever to meet changing student preferences. In this report, learn how new...

The Ultimate Buyers’ Guide for Compensation Management: How Your Strategy Should Drive Your Technology

Would you agree that compensation management may be the most critical HR function? After all, it affects operating budgets, employee engagement, recruiting, retention, performance,...

Going Beyond the Merit Matrix: How Automation Is Changing Compensation Management

Compensation plans should go beyond a simple merit matrix model as the main way we connect pay and performance. You can evolve the way...

The People Show Off-Cycle Compensation

Off-Cycle Compensation is Compensation processes/awards that are granted to employees out side of the ‘normal annual’ compensation planning cycles. Often referred to as “Year Round Compensation” The...

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...

NEVA real-time process guidance for Financial Services

Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...

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Accounts payable 2022: Big trends and predictions

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