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MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

LIBERTY BEHAVIORAL MANAGEMENT

In 2011, DMEa deployed RingCentral MVP across its entire...

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Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...

SaaS Procurement Guide

Do you feel like you’re spending too much on SaaS tools? You’re probably right. A lack of contract optimization is one of the biggest drivers...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...

Extreme Digital Experience Makeover: Contact Center Edition

Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter...

Modernizing Financial Services IT with Automation 

A recent IDG survey of both IT and Line Of Business (LOB) respondents in the financial industry indicates they are largely united around automations...

Open Source Automation Drives Innovation for Financial Services and Insurance Organizations

Forrester conducted an online survey of 378 infrastructure automation strategy decision makers (including 55 in financial services and insurance firms) to evaluate firms’ automation...

Accelerate your path to self-healing IT infrastructure

Find out how organizations are using self-healing infrastructure to reduce costs, enhance security, and reduce the burden of compliance requirements. Download Accelerate your path to...

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The Ultimate Guide to Sparkrock 365 for Nonprofit Organizations. If...

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Accounts payable 2022: Big trends and predictions

The “big trends” in accounts payable and a series of equally big predictions for 2022 that will help AP professionals better prepare for the...