The challenge to create effective E&C programmes continues to accelerate. The LRN team just released the 10th annual E&C Programme Effectiveness Report delivering key insights about what is driving the greatest impact, sourced from over 1,400 E&C professionals globally.
Key takeaways include:
- 72% of organisations in Singapore have modified or abandoned business initiatives based on E&C factors or risks—20% higher than the global and APAC averages.
- 80% of Singapore programmes incentivise ethical conduct at key stages of the employee lifecycle—10 percentage-points higher than the global average.
- 98% of high-performing programmes report adapted their E&C programmes for remote and hybrid working environments.
What else differentiates high-performing programmes? How does your programme compare?
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80% of customers now view customer experience as being of equal importance to the products the company sells. Especially in financial services, customer service is a key differentiator to help businesses attract and retain customers. In this eBook, we look at how businesses in financial services can build a strong customer-centric team, and how RingCentral’s secure, trusted tools make it easier than ever to connect with your customers wherever they are for quick, personalized service.
Download The key to building a customer-centric culture Whitepaper
With AI growing more accessible and enabling more communication, the time is now to find a partner to help you onboard AI technology securely and seamlessly. RingCentral’s goal is to help customers in the financial services space drive growth and improve productivity as they incorporate AI into their business, so they can harness its full potential in one unified communication solution to improve client and agent experiences, boost productivity, get more out of their communications, and more.
Downloading Navigating AI with RingCentral Whitepaper
With shifts in both customer and employee expectations, now is the time to reimagine banking processes.
Read our eBook to learn how banks and credit unions are using AI-powered cloud communications tools to collaborate, innovate, and serve customers from anywhere.
Download Optimizing banking and credit union innovation and productivity through cloud communications Whitepaper
Faced with pricing pressures and stalled organic demand, insurers are looking for ways to do more with less without compromising compliance or customer experience. Insurtechs are giving insurance incumbents a real fight for customers, posing a significant competitive threat. Maintaining the status quo and doing more of the same is no longer sustainable for either life insurance or property and casualty insurance companies.
Download Optimizing insurance innovation and productivity through cloud communications
The future of the insurance industry will be digital. To help insurance companies prepare, RingCentral teamed up with Frost & Sullivan to present a webinar about the top five trends which will affect the insurance industry going forward.
We’ve summarized the five most important trends here:
- Consuming cloud-based workloads
- Engaging employees and improving teamwork through rich video interactions
- Doing business anywhere, at any time with mobile-ready communications
- Enabling agility and driving operational efficiencies through open, programmable communications
- Leveraging AI for increased efficiency, accuracy, and productivity
Download Top 5 trends shaping the digital future of insurance
Today’s consumers are accustomed to digital purchasing experiences with no friction. They’ve been using services such as Amazon and Netflix for years. Yet, insurance companies tend to use traditional methods to sell their services and communicate with policyholders.
This guide explores the need for insurance companies to facilitate digital engagement throughout the entire customer lifecycle and explains how a cloud communications platform can help.
Download Cloud communications: Digital engagement throughout the insurance customer lifecycle
When it comes to technology investment, the bottom line is always going to be the return. Here’s a condensed version of our customer success stories: in quantified form. If you’re building a business case for UCaaS and CCaaS adoption, this is a good place to start.
Download Intelligent Choice: The Business benefits of using RingCentral Whitepaper
Cultivate customer engagement, and you’ll drive sales. Even in a challenging economy, brands that invest in digital customer engagement can experience revenue growth.
For call centers, the path to better customer engagement starts with empowered agents.
Download How to unlock revenue through connected business communications Whitepaper
When it comes to investing in technology, IT leaders’ top priorities are cutting down on unnecessary expenses, increasing company efficiency, and generating revenue by improving the customer experience. To achieve these goals, companies need to have the right tools in place. That’s why businesses choose RingCentral’s intelligent connected communications platform.
