Exclusive Content:

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

ThoughtLab Report For ServiceNow: Navigating Macro Uncertainty

ThoughtLab Report for ServiceNow: Navigating Macro Uncertainty.Get insights from...

Webinar: Applying XDR to broadband critical networks’ cybersecurity – CCW 23

The security posture of critical communication networks, which are...

Planning

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors,...

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors,...

Pretzel Time: Blending the Agent Experience with Employee Well-Being and CX

As organizations prepare themselves for the digital era and accelerate their digital transformation strategies, they are faced with unprecedented challenges across technology, policy, and...

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors,...

Pretzel Time: Blending the Agent Experience with Employee Well-Being and CX

As organizations prepare themselves for the digital era and accelerate their digital transformation strategies, they are faced with unprecedented challenges across technology, policy, and...

YOUR GUIDE TO INTERACTIVE VIDEO LEARNING

This guide will help you unlock the power of interactive video learning to foster growth. To stop collecting video views and start identifying exactly...

WISMO Calls: What Causes Them and How to Reduce Them

By the time a customer calls you for an update on their order, it’s too late. Where Is My Order, or WISMO, calls represent...

How Shipment Notifications Can Improve Your Customer Experience

Technology has brought about some amazing changes. We have at our fingertips more processing power than it took to put a man on the...

3 Post-Purchase Marketing Strategies That Boost ROI

Post purchase marketing is the promotion and branding activity that takes place after a customer has made a purchase. From the customer’s perspective, the...

Newsletter

Don't miss

Accounts payable automation benefits

Learn facts and best practices by leading analysts for...