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The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...

Business owners should get off PayPal and move to the blockchain

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Burgeoning blockchain pilots to prove value in clinical trials

Acceleration of decentralisation and digital technologies during the Covid-19 pandemic brought new challenges to safe data management. While current data processes are prone to...

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Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...

NEVA real-time process guidance for Financial Services

Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...

Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...

Will digital payments be the future for all? Here’s what top experts have to say

Over the years, the Indian government, public sector and private firms have helped digital payments gain traction in the country. There has been an...

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