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New digital payment platform in restaurants

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At a time when electronic payment alternatives are multiplying,...

Four Ways Integrated Payables Can Improve Efficiency and Enhance Cash Flow for Your Business

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In today’s competitive business environment, it’s more important than...

Fintech’s Funk Smells Like Teen Spirit

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If you were between 14 and 21 years old...

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Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

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The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...

Turn Complaints into Business Opportunities with Enlighten AI

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Enlighten XO: Accelerating Digital Transformation

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NEVA real-time process guidance for Financial Services

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Enlighten AI for Customer Satisfaction

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Finance

Business owners should get off PayPal and move to the blockchain

FINTech Team -
Do you believe that in five years every second transaction in e-commerce will be settled on blockchain? No? Well, that’s what people thought of...
Finance

Burgeoning blockchain pilots to prove value in clinical trials

FINTech Team -
Acceleration of decentralisation and digital technologies during the Covid-19 pandemic brought new challenges to safe data management. While current data processes are prone to...
Finance

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

FINTech Team -
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Finance

Turn Complaints into Business Opportunities with Enlighten AI

FINTech Team -
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
Finance

Enlighten XO: Accelerating Digital Transformation

FINTech Team -
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...
Finance

NEVA real-time process guidance for Financial Services

FINTech Team -
Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...
Finance

Enlighten AI for Customer Satisfaction

FINTech Team -
What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...
Finance

Will digital payments be the future for all? Here’s what top experts have to say

FINTech Team -
Over the years, the Indian government, public sector and private firms have helped digital payments gain traction in the country. There has been an...
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