American Express Global Business Travel (Amex GBT), operated by Global Business Travel Group, Inc. (GBTG), announced a strategic alliance with SAP Concur, a leader in travel and expense management. The partnership aims to transform business travel, expense, and payments through enhanced technology and AI-driven solutions.

The alliance will deliver a new Concur Expense integration for Amex GBT Egencia customers. Additionally, both companies are co-creating a next-generation solution, Complete, designed around customer preferences. Complete combines booking, servicing, expense, payments, and marketplace into one seamless experience.

What Complete Offers

When launched, Complete is expected to provide:

  • AI-powered personalization to improve traveler experiences.
  • Better access to travel and expense data for enhanced policy compliance and spend management.
  • Richer airline, hotel, ground, and rail content, supporting modern travel retailing.
  • One unified app and view, online and offline, across all channels.
  • Dedicated joint support team from Amex GBT and SAP Concur.
  • Advanced AI insights leveraging data from millions of trips and transactions to optimize travel experiences in near real-time.

Evan Konwiser, Chief Product and Strategy Officer at Amex GBT, said: “This alliance with SAP Concur reimagines business travel in the AI age. Together, we integrate data, services, and marketplace solutions for next-level travel and expense management.”

Fred Fredericks, General Manager and Chief Product Officer at SAP Concur, added: “Combining SAP Concur’s expertise with Amex GBT’s software and marketplace capabilities, Complete will make business travel smarter, easier, and more impactful globally.”

Availability and Future Updates

Additional integration features will be revealed throughout 2025, with quarterly updates starting in 2026. Complete will be accessible to GBT Partner Solutions members and Amex GBT’s global partner networks.

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News Source: Businesswire.com