Experian officially announced the launch of its Agent Operating System at Money20/20 Europe in Amsterdam. This technology introduces a trusted Agent Operating System layer within the existing Experian Ascend Platform. The new core capability helps financial services organisations safely scale agentic AI across the lending lifecycle. It connects AI agents from Experian, clients, and partners through a common trust layer. New research highlights the necessity of this tool. Experian found that 48% of global organisations struggle with data integration in AI workflows.
“Agentic AI will reshape financial services, changing how decisions are made, how customers are served and how organisations operate at scale. This is no longer about experimentation. The winners will be those who turn AI into a trusted operational reality, built on high quality data, strong governance and transparency in every decision.” said Vijay Mehta, General Manager AI, Experian Software Solutions. “The Experian Agent Operating System was built for that moment. It brings together our unique data, advanced analytics, decisioning expertise and embedded governance within the Ascend Platform to help organisations deploy AI with confidence. This ultimately enables clients to automate key lending workflows, like fraud checks or loan approvals, in real time compared to the fragmented manual processes many rely on today.”
Strategic Enterprise Partnerships
ServiceNow signed a multi-year partnership to become the first partner integrating with the Agent Operating System. ServiceNow AI agents will connect directly with the Experian Ascend Platform. This integration allows customers to access trusted data inside existing enterprise workflows. The platform handles customer acquisition, fraud detection, credit decisioning, portfolio monitoring, and reporting.
“Financial services firms are under enormous pressure, with tightening regulations, rising fraud complexity, and rising customers’ expectations. The ambition to deploy agentic AI is there, but without access to trusted, real-time data inside enterprise workflows, agents simply can’t operate at the speed or scale the industry demands. ServiceNow is proud to be the first partner deploying within Experian’s Agent Operating System, giving financial institutions the confidence to automate high-stakes decisions, from fraud detection to credit risk.” said Cedric Parent, GVP, Global Industries at ServiceNow.
The innovative system will be available to early adopters later this year. Experian will eventually roll the platform out to more than 2,300 client solutions globally. Key capabilities include composability, agent-native decisioning, embedded governance, and human-in-the-loop validation. Furthermore, Experian research shows consumer readiness for autonomy. Around 55% of consumers would let an AI agent make autonomous purchases for them. That willingness rises to 70% among individuals aged 25 to 39 years old.
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News Source: Businesswire.com
