Heritage Insurance Company is a super-regional property and casualty insurer. The company announced a successful deployment of new technology. Specifically, they implemented Guidewire PolicyCenter and Guidewire BillingCenter. These systems now serve as Heritage’s new Insurance Policy Administration. They also handle underwriting and billing management. This deployment happened on the robust Guidewire Cloud Platform. Heritage implemented the products for its homeowners and dwelling fire lines. This covers all 13 states where Heritage operates business.
Driving Operational Excellence and Growth
Heritage previously implemented Guidewire ClaimCenter in 2023. Consequently, Heritage now utilizes the full Guidewire InsuranceSuite. PwC, a Global Strategic member of Guidewire PartnerConnect, led the project. The new cloud platform strengthens operational efficiency. Furthermore, it improves the experience for agents and customers. It positions the company to respond more quickly to market changes. This is important for future growth opportunities.
Sai Giridharan, Chief Information Officer at Heritage, praised the strong working relationship with Guidewire.
“Guidewire has demonstrated exceptional partnership, delivering a robust and scalable core platform that is foundational to our operations. Its advanced capabilities have streamlined our workflows across underwriting, policy, and billing functions, putting us in a strong position to adapt to market changes and seize future growth opportunities.”
“The CIO also noted the platform’s configurable rules. Insurance Policy Administration changes no longer require code deployments. Therefore, rate updates are now much faster. This significantly enhances agility and market responsiveness. Heritage is confident the partnership will continue to drive innovation.”
Heritage, CEO Ernie Garateix said:
“Our successful go-live reflects the dedication and collaboration of our teams and partners. This implementation strengthens our operational efficiency, enhances the agent and customer experience, and positions us to respond more quickly to market opportunities. We are proud to leverage Guidewire’s innovative platform to drive growth and deliver greater value to our clients.”
Michael Mahoney, Head of Professional Services at Guidewire, congratulated Heritage on its implementation success.
“He said Guidewire is proud to be the technology foundation for Heritage’s business transformation. This new Insurance Policy Administration will support the company’s long-term efficiency.“
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News Source: Businesswire.com
