ServiceNow and Fiserv are doubling down on their partnership to bring more AI to financial services. This expanded deal aims to speed up digital transformation for banks and credit unions. The two tech giants want to fix messy workflows that slow down modern banking. By using the ServiceNow platform, Fiserv will streamline its own internal operations first. This rollout is expected to begin in the first quarter of 2026. Better data management is the key to improving customer service across the board.
The collaboration centers on ServiceNow’s Now Assist, which uses generative AI to handle complex tasks. These tools help banks manage everything from merchant onboarding to settling disputes much faster. This isn’t just about new software; it is about making banking feel more modern. Consequently, millions of consumers will eventually see faster response times from their financial institutions. The teams are creating a more resilient digital architecture for the entire industry.
Streamlining Operations Through Generative AI
This partnership allows Fiserv to use Now Assist for its IT and customer service teams. By doing this, they can spot and fix technical issues before they ever affect clients. This technology creates a smoother experience for everyone involved in the banking process. Both companies are working together to turn data into actionable insights. This move helps financial institutions stay competitive in a world that moves at lightning speed.
“Through our expanded relationship with Fiserv, we’re making AI an operational advantage, embedded directly into the workflows that keep financial institutions running,” said Paul Fipps, president of Global Customer Operations at ServiceNow.
“By using ServiceNow Now Assist, we’re embedding intelligence directly into our operational workflows, enabling our teams to identify issues earlier, resolve incidents faster, and operate with greater consistency at scale. This allows us to move from reactive support models to proactive, resilient operations, strengthening the reliability our clients expect from Fiserv every day,” said Pete Cavicchia, global chief technology officer at Fiserv.
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News Source: Businesswire.com
