Newrez has just announced its recognition as a 2025 Fannie Mae STAR Performer for the fourth consecutive year. This accomplishment underlines the company’s success in General Servicing, Solution Delivery, and Timeline Management areas. By earning awards in all the categories, Newrez reinforces its status as a first-rate mortgage servicer. The initiative acknowledges excellent partners who promote sustainable homeownership with their top, notch operational performance.
“We’re honored to be recognized by Fannie Mae across all three STAR categories,” said Baron Silverstein, President of Newrez. “This achievement reflects our continued focus on operational excellence, including strategic investments in AI such as our industry-leading ReziChat, to support more seamless and intuitive customer experiences. This is a testament to our mission to make home happen at every stage of the homeownership journey.”
Investing in Technology to Improve Homeowner Experiences
Significantly, Newrez is also constantly investing in technologies like its AI-driven ReziChat that enhance customer results. These targeted capital expenditures allow the company to provide a smooth & user-friendly experience for homeowners at all phases of the journey. So, Newrez not only continues to be a forerunner in defining exemplary standards for the mortgage industry at large. But also, its leadership credits these achievements to frontline employees who are deeply committed. Those are the people who work very closely with customers. Are always thinking of ways to help through both digital and human interactions, time industry service levels.
As a result, Newrez remains committed to working alongside Fannie Mae to advance long-term housing solutions. The company also handles a massive portfolio while steadily decreasing the amount of credit losses and improving the buyer’s experience. Thus, this recent recognition highlights that Newrez actively supports local communities and provides cost-effective services.
“This honor belongs to our people who show up every day with a singular purpose: to put our customers at the center of everything we do,” said Shane Ross, Head of Servicing at Newrez. “Their focus, execution, and accountability in both human and digital servicing experiences are the reasons we continue to set the standard in our industry.”
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News Source: Businesswire.com
