Glia is a company that specializes in leading intelligent banking interactions. Has launched a self-learning AI knowledge tool called Glia CoPilot for banking teams. The company has also launched Glia Banker. A next-gen AI assistant tool that can automate up to 80% of routine interactions with customers. Members in a highly precise manner. This is a time when regional and community banks are facing high competition from fintech companies. Big banks that are investing heavily in technology. They are moving towards a Universal Banker model in which a banker is a hybrid of a teller & a personal banker.
“Our platform wasn’t built to replace banking teams, but it was built to support them as their roles evolve in the AI era,” said Dan Michaeli, CEO and Co-Founder of Glia. “We want institutions to have the autonomy they need to double down on what makes them different, while providing the financial education and guidance their communities rely on them for.”
Enhancing Banking Efficiency with AI Innovation
Glia CoPilot provides context-based and source-supported answers during real-time interactions and research activities. The tool also learns from top-performing agents and approved content. Knowledge 360 provides answers to these insights outside of real-time calls for tellers, loan officers, and training teams. The solution provided by Glia helps banks save time on research activities, improve customer experience, and leverage institutional knowledge. The solution also helps banks provide fast and AI-driven customer support without compromising quality and compliance.
“Our entire banking AI platform is self-learning,” said Justin DiPietro, Chief Strategy Officer and Co-Founder of Glia.“This architecture ensures that every institution has a unique, always-improving banking brain to power both its AI and human workforce. Glia Banker is already doing this for hundreds of banks and credit unions. It’s so much more than an assistant. It executes complex, authenticated actions like a human would, with the nuance and security essential to banking workflows.”
“In the five months I’ve been overseeing the Glia platform for my organization, I’ve seen firsthand how it keeps getting better as the AI models evolve,” said Skyler Martin, Consumer Process and Systems Administrator at Busey Bank. “Glia Banker is clearly the next step in that journey, and the impact is already noticeable.”
“Glia continues to be a valued partner, always forward thinking in identifying new AI capabilities, which have been integral in our success in managing our business and supporting our member’s needs,” said Mindy Coopersmith, Director of the Member Experience Center at Diamond Credit Union.
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News Source: Businesswire.com
