Customers Bank Qualia Shield integration is helping title and escrow professionals improve wire fraud prevention while creating a more secure real estate closing experience. Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), announced its integration with Qualia Shield, a wire fraud prevention solution developed by Qualia for title and escrow professionals.
The integration strengthens the existing partnership between Customers Bank and Qualia. It also introduces new capabilities within Qualia’s AI-powered digital closing platform.
Through this collaboration, customers using Customers Bank and Qualia can now originate and receive wire transactions directly within Qualia software. As a result, professionals no longer need to switch between multiple platforms during closing workflows.
Additionally, keeping wire activities inside Qualia Shield helps reduce security risks. Every transaction receives automated fraud verification before completion. Therefore, settlement providers can complete transactions faster while improving protection against cyber threats.
Customers Bank and Qualia Improve Secure Real Estate Transactions
Wire fraud continues to remain a major concern across the title and escrow industry. Therefore, integrated security solutions have become increasingly important for professionals managing sensitive financial transactions.
“Wire fraud remains one of the most significant threats facing the title and escrow industry, and we believe the best defense is one that’s built directly into daily workflows,” said Brett Shulick, Executive Vice President, Managing Director of Title Solutions, Customers Bank. “Our full integration with Qualia Shield represents a meaningful step forward. It gives our customers the ability to move faster without compromising security, and reduces the friction that can slow down closings. This is what purpose-built banking for specialized industries looks like.”
The Qualia Shield integration expands on the foundation created when Customers Bank joined the Qualia Bank Partner Network. Previously, the partnership provided streamlined onboarding, automated account clearing, positive pay file delivery, and daily clearing capabilities.
Now, customers gain complete wire management functionality within one secure software environment. This advancement helps title and escrow professionals manage transactions with improved efficiency and stronger security controls.
Qualia Shield Creates Seamless Fraud Protection Within Closing Workflows
Qualia stated that fraud risks often appear during transition points between disconnected systems. By integrating wire origination and receipt directly into Qualia, the company aims to remove these vulnerable gaps.
“Wire fraud lives in the handoff moments when someone moves across multiple systems. This integration eliminates that gap,” said Jackson Reynolds, Chief Strategy Officer, Qualia. “Customers Bank brings deep title industry expertise and a full suite of banking services purpose-built for settlement professionals. And now, with wire origination and receipt inside Qualia, their clients get that value without ever leaving their workflow.”
The integration also encourages a more cohesive approach to real estate financial operations. This ensures professionals are kept up-to-date throughout the closing process.
Customers Bank is continuing to build out its technology-driven banking solutions for niche industries. The company offers personalized financial services with technology-enabled experiences and dedicated customer support.
Customers Bancorp, Inc. is one of the preeminent banking companies in the United States. The company, one of the biggest U.S. bank holding companies, manages nearly $26 billion in assets.
Customers Bank offers commercial and consumer banking products and services to various industries. These include commercial & industrial banking, commercial real estate, residential lending, personal lending, fund finance, venture banking, healthcare, mortgage finance and equipment finance.
The company also has received several industry awards, including being named one of the Top 10 Performing Banks by American Banker for five straight years from 2021 to 2025. It was the No. 1 midsize bank in 2024, with assets of $10 billion to $50 billion.
Customers Bank also ranked #45 on the 2026 Forbes Best Banks list, which includes the 100 largest publicly traded banks. The company’s Net Promoter Score of 81 is well above the industry average of 41.
Title and escrow professionals can now benefit from improved wire fraud protection and efficiency in real estate closing workflows with the Customers Bank Qualia Shield integration.
Explore Finance Tech News for the latest innovations in financial technologies and expert insights shaping the future of digital finance!
News Source: Businesswire.com
