Payliance Appoints Paula Ley to Lead Growth and Customer Experience

Payliance, a leader in payment processing for lenders and specialized merchants, has appointed Paula Ley as its new President. She will report directly to CEO John Cullen. The appointment aims to strengthen Payliance’s strategic growth plans and improve customer satisfaction across its Payments-as-a-Service platform.

“Paula’s leadership and expertise in payments make her the perfect choice,” said John Cullen, CEO of Payliance. “Her strategic vision and deep industry knowledge will help us deliver more value to our clients.”

Ley brings more than two decades of executive experience in the financial services and payments industries. Most recently, she served as Head of Global Issuing Solution Sales at Visa. There, she led major sales strategies and client enablement programs.

Before joining Visa, Ley held senior roles at JPMorgan Chase & Co. She served as Business Banking Servicing and Operations Executive and later as Managing Director for Consumer Banking. Her expertise includes strategy development, customer experience, and new product launches.

“I’m excited to join Payliance during this pivotal stage,” said Ley. “With our strong market position, we can expand our reach and innovate faster. I look forward to collaborating with John and the team to strengthen our client relationships.”

Founded in 2007, Payliance processes over $61 billion annually for more than 40,000 merchant locations and 350 lenders. The company handles more than 162 million transactions each year across ACH, Remote Check Capture, Credit/Debit Cards, and Real-Time Payments. Its platform integrates with leading Loan Management Systems and is supported by Serent Capital, a growth-focused private equity firm.

Ley holds a Bachelor of Science in Business Administration from The Ohio State University Fisher College of Business. She also lectures at the college and serves on the Professional Sales Academy Advisory Board. She is based in Columbus, Ohio.

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News Source: Businesswire.com